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Reliable communications

We have in place state-of-the-art hardware and software systems for data security and seamless data transfer. We use a secure hosting provider in the UK who hosts our dedicated servers, and we buy our own hardware systems to gain maximum control over the systems and data. By connecting to the internet via multiple services providers, we ensure 99.97% network uptime.

Telco main switch in the UK
Avaya telephony
Video conferencing facility
Dual screens for increased efficiency
65,000 square feet ready to use office space
Dell, IBM, HP servers and computers
Covered by the UK Data Protection Act 1998
UK phone and fax numbers, dial to desk (low cost telephony)
Excellent voice and data transfer quality
On-shore and off-shore centres connected by International Private Leased Circuit (IPLC leased lines)
ISO 27001:2013 and ISO 9001:2015 certified for data security and quality management systems

Information security

While we focus on making data transfer as seamless and hassle-free as possible, we recognise the sensitivity of client data and take data security very seriously. We combine stringent physical and digital security measures to securely store and transfer sensitive financial data. Since starting operations in 2003, we have not suffered a single information security breach.

Independent leased lines
Secure client login
Firewall defences
Disabled USB ports
Daily internal data back-up
Closed-circuit television cameras
Magnetic lock systems with access only to authorised staff
Anti-virus/ Spam /Spyware manager
Availability of alternative hardware resources
Log of all web activities
Limited internet access unless there’s a process requirement
Security awareness and fraud prevention training for staff
24/7 manned entry points

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