The approach we follow for implementing process transformation depends on the size and complexity of the project. Based on these factors, we may (i) adhere to existing processes and deliver as per agreed upon SLAs or, (ii) take over the processes and explore the scope for process redesign and transformation.
We may also use a combination of all above approaches for different processes under the same project, if required.
Transition period depends on nature of process and size of the project. Generally, it varies from one to twelve weeks.
Each process is well documented and any changes and revisions to agreed process are updated accordingly.
We track the status of implementation and perform any course corrections that are required to make the processes more efficient.
Along with information exchange on process knowhow, the project team is educated regarding software functionality, features and output.
We establish standardisation for various processes, which can be implemented at the very beginning of the transition. This is followed by identifying further scope for improvements which is implemented during later stages. This leads to consistent improvements in efficiency and output for the ongoing process cycle.